Privacy Policy – The Kingston 1

We are committed to protecting and respecting your privacy.

This privacy policy tells you how The Kingston 1 use your personal data when you visit our website, when we welcome you as our guest or when you otherwise interact with us. It also tells you your privacy rights and how the law protects you.

It’s important that you read this privacy policy, together with any other privacy notices we may show you from time to time, so that you’re fully aware of how and why we are using your personal data.

This privacy policy was last updated on December 13, 2020.

If you have any questions, please see contact The Kingston 1 about privacy below.

  1. The Kingston 1 – who we are

The Kingston 1 is the data controller responsible for this website and the handling of any personal data carried out by it on behalf of the group of companies which operate the hotel.

We have appointed a data privacy manager who is responsible for looking after questions about this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us on

  1. How we collect data

You may give us data in person when you’re a guest at one of our hotels, for example when you.

You may give us data remotely when you interact with us via this website, by post, phone or email, or through chat or social media.

When you interact with us, we may get some data automatically, including via this website.

We may receive data about you from various other types of third parties, including:

  • from technology partners
  • from providers of payment and fraud prevention
  • from analytics providers, advertising networks
  • from feedback and review partners
  • from publicly available sources
  • from social media, where privacy settings are set to public
  • from third parties to whom you have given permission to share your data with us; and/or
  • from any third parties who are permitted by law to share your personal data with us.
  1. Types of personal data we collect

The types of personal data we collect will depend on how you interact with us.

Personal data, or personal information, means any information about an individual, which can be used to identify that person. It does not include data where the identity has been removed (anonymous data).

We collect a variety of personal information about our guests, customers and visitors to our website. As our website is not intended for children, we do not knowingly collect data relating to children.

This personal data falls into these categories:

  • Identity Data
  • Contact Data
  • Financial Data
  • Transaction Data
  • Profile Data
  • Technical Data
  • Usage Data
  • Tracking Data
  • Marketing and Communications Data

Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the products and services you’ve asked for.

  1. The legal ground for using personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you. For example, when you make a booking at our hotel, that’s a contract.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, when we carry out fraud screening as part of the check-out process or take steps to keep our website secure.
  • Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.

You have the right to withdraw consent any time.

  1. Advertising, marketing and

To share our news, offers and services, we may use direct marketing by email, phone, text and post. Your direct marketing preferences are made clear on our website, and you can ask us about these any time at

You may choose to opt in to receive our newsletter on our website. We may also be able to send you relevant direct marketing about our hotel, services and events unless you choose to opt out when making a booking with us or visiting our hotel.

You can opt out of direct marketing at any time. The easiest way to do this is contacting us on


  1. Data security

We want to keep your personal data safe, which is why we have put in place appropriate security measures to prevent it being accidentally lost, used, or accessed in an unauthorised way, altered or shared. We also make sure that only people with a business need to know can access your data, including employees, agents, contractors and other third parties. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, sending information over the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot completely guarantee the security of your data transmitted to our site. It’s also important that you keep your password to our website secure. Please do not share it with anyone.


  1. How long we keep your personal data for

We will only keep your personal data for as long as we need to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.


To decide how long we should keep your personal data for, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or sharing of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


By law we have to keep basic information about our guests and customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.


  1. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see below these rights:


  • Request access to your personal data

This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.


  • Request correction of your personal data

This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.


  • Request erasure of your personal data

This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.


  • Object to processing of your personal data

This enables you to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.


  • Request restriction of processing your personal data

This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.


  • Request transfer of your personal data

We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


  • Right to withdraw consent

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not shared with anyone who doesn’t have the right to receive it. We may also contact you to ask you for more information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you’ve made a number of requests. In this case, we will let you know and keep you updated.

  1. Third party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


  1. Changes to the privacy policy

If anything changes in this privacy policy in future, we will post the details on the page or send you an email if appropriate.


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