Hotel Policy


From 3pm to 11pm

Check-in requirements:
• Identification will be required to match the name on the reservation.
• Card will be charged/pre-authorised upon check-in.
• An early check in can be arranged. Please contact our reservation team prior to your stay on or Frontdesk upon arrival.



Until 11:00 hours, additional hour can be added upon request


Cancellation / Prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.


Children and extra beds

Free! All children under 12 years stay free of charge when using existing beds.
All older children or adults are charged £45 per person per night for extra beds.
The maximum number of extra beds permitted in a room is 1.
The extra bed is not optional for Standard Double rooms.
Any type of extra bed is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.



Pets are not allowed.



When booking more than 5 rooms, different policies and additional supplements may apply.


Accepted credit cards

American Express, Visa, Euro/Mastercard, Diners Club, JCB, UnionPay credit card
The hotel reserves the right to pre-authorise credit cards prior to arrival.


No smoking policy

For the comfort of our guests all bedrooms are designed as Non-smoking and the hotel appreciates the co-operation of its guests. A room recovery charge of £200 will be applied in the event of this policy being breached.


Discretionary Service Charge – Food & Beverage and Catering

We operate a fair and transparent service charge.
10% of Discretionary Service Charge will be added to tables of 6 persons and above.


Lost property

The guest should contact the reception team promptly when noticed that the item has been left in the hotel. The form of the collection / postage shall be agreed. Any found item will be stored for up to 3 months. If not collected, it will be donated to one of our local charities. Any found item will be stored for up to 3 months. If not collected, it will be donated to one of our local charities.


Car parking

We have available 3 drop off spaces and the Kingston On Street parking just in front of the hotel.
24h parking is accessible at Kingston Fairfield carpark, 0.3 mile away. Regular rates apply. To ease the access Pre-book.


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